Terms and Conditions

1. Introduction

Welcome to Problem Consulting Company. By accessing or using our website and services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service. Our website is provided solely for informational purposes and does not process payments directly.

2. Acceptance of Terms

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of the Service following the posting of changes constitutes your acceptance of such changes.

4. Description of Service

Problem Consulting Company provides custom software development and technical recruiting services to our customers. We reserve the right to modify or discontinue any aspect of the Service at any time without notice. Certain services, such as technical recruiting, may be subject to additional terms provided in a separate agreement.

5. User Obligations

  • Account Security: If you create an account, you are responsible for maintaining the security of your account and for all activities that occur under your account.
  • Accurate Information: You agree to provide accurate, current, and complete information when registering and using the Service.
  • Lawful Use: You agree to use the Service only for lawful purposes and in accordance with these Terms.

6. Intellectual Property

All content on the Service—including text, graphics, logos, images, and software—is the property of Problem Consulting Company or its licensors. Unauthorized use or reproduction of this content is strictly prohibited.

7. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

8. Payment and Refunds

All payments for services provided by Problem Consulting Company are governed by the terms outlined in the separate client contract. Our website is solely for informational purposes and does not process or handle any payments directly. Please refer to your individual service agreement for details on payment terms, billing cycles, accepted methods of payment, and any refund policies.

9. Fulfillment Policy

All service orders and deliverables provided by Problem Consulting Company shall be fulfilled in accordance with the terms outlined in the separate client contract. This Fulfillment Policy outlines our general approach:

  • Service Delivery: All custom software development and technical recruiting services will be delivered as specified in your individual service agreement, including agreed-upon milestones, timelines, and deliverables.
  • Refunds: Requests for refunds will be governed solely by the terms of the separate client contract. Any refund, if applicable, shall be provided under the conditions specified in that agreement.
  • Cancellations: Cancellations of services must be submitted in writing and will be processed as outlined in the separate client contract. Cancellation fees or non-refundable charges may apply as detailed in your service agreement.
  • Note on Physical Goods: As Problem Consulting Company provides professional services, shipping, delivery of physical goods, and returns do not apply.

10. Termination

We reserve the right to suspend or terminate your access to the Service at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to our users or business.

11. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. Problem Consulting Company makes no warranties, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Limitation of Liability

To the fullest extent permitted by law, Problem Consulting Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Service.

13. Indemnification

You agree to indemnify, defend, and hold harmless Problem Consulting Company and its affiliates, officers, agents, and employees from any claim, demand, liability, or expense (including reasonable attorneys’ fees) arising from your use of the Service or your violation of these Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in New York State, in accordance with its rules.

16. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: support@problemcompany.org
  • Address: 254 Chapman Rd, Ste 208 #7804, Newark, Delaware 19702 USA

17. Entire Agreement

These Terms, along with our Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and Problem Consulting Company regarding your use of the Service.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

19. Force Majeure

Problem Consulting Company shall not be liable for any failure to perform its obligations under these Terms if such failure is due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, or other unforeseen circumstances.

20. No Waiver

The failure of Problem Consulting Company to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

21. Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent, and any attempt to do so shall be null and void.